At Rhett Wander, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns only in the following cases:

  • You received a damaged or defective product.

  • You received the wrong item.

To be eligible for a return:

  • You must contact us within 3 days of receiving the product.

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process

To initiate a return, please:

  1. Email us at [email protected] with your order details, photo evidence (if applicable), and reason for return.

  2. Our team will review your request and respond within 2 business days with further instructions.

  3. You may be asked to return the item via courier or arrange a pickup, depending on your location.

3. Refund Policy

As we offer Cash on Delivery only, refunds will be processed as follows:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued via bank transfer or store credit, as per your preference.

  • Refunds will be processed within 7 business days from the date the returned item is received and approved.

4. Non-Returnable Items

We do not accept returns on:

  • Used or damaged items caused by customer handling

  • Items returned after the 3-day window

  • Sale or clearance items (unless defective)

5. Need Help?

If you have any questions about returns or refunds, contact us at:
📧 [email protected]